PRIVACY POLICY & GDPR (General Data Protection Regulation)
At BRYDON WEST LLP, we are very serious about protecting customer privacy. The information that is collected about you is used to process your order and to continuously improve your shopping experience. On occasion, we track your movement through the store to make sure that usability issues are spotted and resolved. Please read on for more details about our privacy policy.
What information do you collect about me? How will you use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This information allows us to process and fulfill your order and to notify you of your order status.
How does BRYDON WEST LLP protect customer information?
All of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.
Will you disclose the personal data / information collected to outside parties?
We never give, rent, or sell your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of , our users, or others.
Privacy Policy
This Privacy Policy governs the
manner in which BRYDON WEST LLP collects, uses, maintains and
discloses information collected from users (each, a “User”)
of the http://www.inkjet-direct.com website (“Site”). This privacy
policy applies to the Site and all products and services offered
by BRYDON WEST LLP.
Personal
identification information
Under the EU’s General Data Protection
Regulation (GDPR) personal data is defined as: “any information
relating to an identified or identifiable natural person (‘data
subject’); an identifiable natural person is one who can be identified,
directly or indirectly, in particular by reference to an identifier
such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical,
physiological, genetic, mental, economic, cultural or social identity
of that natural person”. We may collect personal identification
information from Users in a variety of ways, including, but not
limited to, when Users visit our site, fill out a form, and in
connection with other sales activities, services, features or
resources we make available on our Site. Users may visit our Site
anonymously. We will collect personal identification information
from Users only if they voluntarily submit such information to
us. Users can always refuse to supply personally identification
information, except that it may prevent them from engaging in
certain Site related activities.
Non-personal
identification information
We may collect non-personal identification
information about Users whenever they interact with our Site.
Non-personal identification information may include the browser
name, the type of computer and technical information about Users
means of connection to our Site, such as the operating system
and the Internet service providers utilized and other similar
information.
Web browser
cookies
Our Site may use “cookies” to enhance
User experience. User’s web browser places cookies on their hard
drive for record-keeping purposes and sometimes to track information
about them. User may choose to set their web browser to refuse
cookies, or to alert you when cookies are being sent. If they
do so, note that some parts of the Site may not function properly.
How we
use collected information
BRYDON WEST LLP may collect and use Users
personal information for the following purposes: To improve customer
service Information you provide helps us respond to your customer
service requests and support needs more efficiently. To improve
our Site We may use feedback you provide to improve our products
and services. To send periodic email We may use the email address
to respond to their enquiries, questions, and/or other requests.
How we
protect your information
We adopt appropriate data collection,
storage and processing practices and security measures to protect
against unauthorized access, alteration, disclosure or destruction
of your personal information, username, password, transaction
information and data stored on our Site. We do not store customer
credit card details.
Sharing
your personal information
We do not sell, trade, or rent
Users personal identification information to others. We may share
generic aggregated demographic information not linked to any personal
identification information regarding visitors and users with our
business partners, trusted affiliates and advertisers for the
purposes outlined above.
Third
party websites
Users may find advertising or other
content on our Site that link to the sites and services of our
partners, suppliers, advertisers, sponsors, licensors and other
third parties. We do not control the content or links that appear
on these sites and are not responsible for the practices employed
by websites linked to or from our Site. In addition, these sites
or services, including their content and links, may be constantly
changing. These sites and services may have their own privacy
policies and customer service policies. Browsing and interaction
on any other website, including websites which have a link to
our Site, is subject to that website’s own terms and policies.
If users clicks on a link to another site (domain), they will
have left the site, we therefore accept no legal responsibility
for any interaction with any other site.
Access
to Information
At your request, BRYDON WEST LLP can confirm
what information we hold about you and how it is processed. If
BRYDON WEST LLP does hold personal data about you, you can request the
following information:
Our identity and contact details
Contact details of the data protection
officer
The purpose of the processing as
well as the legal basis for processing.
The categories of personal data
collected, stored and processed.
Recipient(s) or categories of recipients
that the data is/will be disclosed to.
If we intend to transfer the personal
data to a third country or international organisation, information
about how we ensure this is done securely. The EU has approved
sending personal data to some countries because they meet a minimum
standard of data protection. In other cases, we will ensure there
are specific measures in place to secure your information.
How long the data will be stored.
Details of your rights to correct,
erase, restrict or object to such processing.
Information about your right to
withdraw consent at any time.
How to lodge a complaint with the
supervisory authority.
Whether the provision of personal
data is a statutory or contractual requirement, or a requirement
necessary to enter into a contract, as well as whether you are
obliged to provide the personal data and the possible consequences
of failing to provide such data.
The source of personal data if
it wasn’t collected directly from you.
Any details and information of
automated decision making, such as profiling, and any meaningful
information about the logic involved, as well as the significance
and expected consequences of such processing.
Your Rights
You have the right to ask us not
to process your personal data for marketing purposes. We will
usually inform you (before collecting your data) if we intend
to use your data for such purposes or if we intend to disclose
your information to any third party for such purposes. You can
exercise your right to prevent such processing by refusing your
consent at the time of collection or at any other time by contacting
us by email Our site may, from time to time, contain links to
and from the websites of affiliates. If you follow a link to any
of these websites, please note that these websites have their
own privacy policies and that we do not accept any responsibility
or liability for these policies. Please check these policies before
you submit any personal data to these websites.
Transferring your information outside of Europe
As part of the services offered
to you through this website, the information which you provide
to us may be transferred to countries outside the European Union
(“EU”). By way of example, this may happen if any of our servers
are from time to time located in a country outside of the EU.
These countries may not have similar data protection laws to the
UK. By submitting your personal data, you’re agreeing to this
transfer, storing or processing. If we transfer your information
outside of the EU in this way, we will take steps to ensure that
appropriate security measures are taken with the aim of ensuring
that your privacy rights continue to be protected as outlined
in this Policy. If you use our services while you are outside
the EU, your information may be transferred outside the EU in
order to provide you with those services.
Right to erasure
Visitors / users of the site have
the ability to have all records of their personal data held by
a business erased where there is no legitimate reason for that
business to maintain they records. This includes where GDPR is
super-ceded by other laws governing the details obtained. If you
want to request that your data is erased please write to BRYDON WEST LLP,
Stowmill, Stow, Galashiels, TD1 2RB.
Changes to this privacy policy
BRYDON WEST LLP has the discretion to
update this privacy policy at any time. When we do, we will revise
the updated date at the bottom of this page. We encourage Users
to frequently check this page for any changes to stay informed
about how we are helping to protect the personal information we
collect. You acknowledge and agree that it is your responsibility
to review this privacy policy periodically and become aware of
modifications.
Contact
details of the GDPR owner (BRYDON WEST LLP):
If you have any questions about
this Privacy Policy, the practices of this site, or your dealings
with this site, please contact us at: BRYDON WEST LLP Stowmill Stow Galashiels
TD1 2RB Tel: 01578 730477
PAYMENT OPTIONS
Paying by
Credit Card
We
accept MasterCard, Visa, Visa Debit cards, Solo, Access, PayPal.
You can
place your order securely on our web site or call us to order.
Please feel free to email call us on our ORDER
LINE - 01578 730477
We would be delighted to assist you in any way that we can.
We can be reached at 01578 730477 or 00-44-1578-730477 (outside the
UK). Or 01578-730478.
To provide you with an additional layer of security, no Credit
or Debit card numbers are stored by us either in paper form
or on a computer.
PAYPAL
- we accept PayPal payments. Orders placed via the shopping
cart can be paid directly via PayPal by selecting the PayPal
payment option
Paying by Purchase
Order
We also accept purchase
orders! All Official Orders from Local - Education - Government
Authorities sent or faxed with the Official Order Number clearly
shown are accepted Purchase orders may require an additional
day for verification. You will be sent an invoice with net 30
day terms once your order ships. Please note that BRYDON WEST
LLP reserves the right to require pre-payment on any purchase
order at our discretion. Please call us to order.
When your order
will be billed to you
Orders will only be
charged or billed after they are ready in despatch waiting
to be shipped. This includes backordered items.
LEGAL NOTICES
Copyright
and Trademark Notice
This
site is owned and operated by BRYDON WEST LLP. Unless otherwise
specified, all materials appearing on this site, including the
text, site design, logos, graphics, icons, and images, as well
as the selection, assembly and arrangement thereof, are the
sole property of BRYDON WEST LLP, Copyright 2003, ALL RIGHTS
RESERVED. All audio and video clips are the sole property of
BRYDON WEST LLP or their respective content providers. All software
used on the site is the sole property of BRYDON WEST LLP or
those supplying the software. You may use the content of this
site only for the purpose of shopping or placing an order on
this site and for no other purpose. No materials from this site
may be copied, reproduced, modified, republished, uploaded,
posted, transmitted, or distributed in any form or by any means
without BRYDON WEST LLPs prior written permission. All rights
not expressly granted herein are reserved. Any unauthorized
use of the materials appearing on this site may violate copyright,
trademark and other applicable laws and could result in criminal
or civil penalties.
BRYDON WEST LLP is a trademark, trademark or service mark. All
custom graphics, icons, logos and service names are either registered
trademarks, trademarks or service marks. All other trademarks
or service marks are property of their respective owners. The
use of any BRYDON WEST LLP trademark or service mark without
BRYDON WEST LLP express written consent is strictly prohibited.
Disclaimer
and Limitation of Liability as to Products Sold
All
of BRYDON WEST LLPs products are guaranteed against defects
for 30 days from the date of the invoice. Except as expressly
stated herein, BRYDON WEST LLP makes no representations or warranties,
either express or implied, of any kind with respect to products
sold on the BRYDON WEST LLP.co.uk website. Except as expressly
stated herein, BRYDON WEST LLP expressly disclaims all warranties,
express or implied, of any kind with respect to products sold
on this site, including but not limited to, merchantability
and fitness for a particular purpose. You agree that the sole
and exclusive maximum liability to BRYDON WEST LLP arising from
any product sold on the BRYDON WEST LLP.co.uk website shall
be the price of the product ordered. In no event shall BRYDON
WEST LLP, its directors, officers, employees or other representatives
be liable for special, indirect, consequential, or punitive
damages related to product sold.
Disclaimer
and Limitation of Liability as to the Ink-Man.co.uk Website
The
Ink-Man.co.uk website and the materials therein are provided
as is. BRYDON WEST LLP makes no representations or warranties,
either express or implied, of any kind with respect to the Ink-Man.co.uk
website, its operations, contents, information, materials. BRYDON
WEST LLP expressly disclaims all warranties, express or implied,
of any kind with respect to the sites or their use, including
but not limited to merchantability and fitness for a particular
purpose. You agree that BRYDON WEST LLP, its officers, employees
or other representatives shall not be liable for damages arising
from the operation, content or use of the Ink-Man.co.uk website.
You agree that this limitation of liability is comprehensive
and applies to all damages of any kind, including without limitation
direct, indirect, compensatory, special, incidental, punitive
and consequential damages.
Typographical
Errors
In
the event a product is listed at an incorrect price or with
incorrect information due to typographical error or error in
pricing or product information received from our suppliers,
BRYDON WEST LLP shall have the right to refuse or cancel any
orders placed for product listed at the incorrect price. BRYDON
WEST LLP shall have the right to refuse or cancel any such orders
whether or not the order has been confirmed and your credit
card charged. If your card has already been charged for the
purchase and your order is cancelled in this way, we shall immediately
issue a credit to your card account in the full amount of the
charge.
Links
This
site may contain links to other sites on the Internet that are
owned and operated by third parties. You acknowledge that BRYDON
WEST LLP is not responsible for the operation of or content
located on or through any such site.
Order
Acceptance Policy
Your
receipt of an electronic or other form of order confirmation
does not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. BRYDON WEST LLP reserves
the right at any time after receipt of your order to accept
or decline your order for any reason. BRYDON WEST LLP reserves
the right at any time after receipt of your order, without prior
notice to you, to supply less than the quantity you ordered
of any item. All orders placed over 1000.00 (GB Pounds) must
obtain pre-approval with an acceptable method of payment, as
established by our credit and fraud avoidance department. We
may require additional verifications or information before accepting
any order.
Value
added Tax
Brydon West LLP is
not Registered for VAT
Jurisdiction
and Venue
You
agree that any legal action brought against BRYDON WEST LLP
shall be governed by the Scottish Law without regard to its
conflict of law principles. You agree that the sole jurisdiction
and venue for any litigation arising from your use of or orders
made on the Inkjet-Direct.com website shall be an appropriate
Court located in Scotland.
SHIPPING
INFORMATION
Our preferred
carrier for all small packets is the the Royal Mail 1st Class
Postal Service. For larger/heavier boxes we use a Next Day Carrier
service, for these we use a various reputable Courier Companies
for UK Deliveries. For International Deliveries where sending
costs are higher than we have allowed for the UK we may use
Royal Mail, Parcelforce, DHL, UPS or another International Carrier,
but always in agreement with you.
Whenever possible, if you have opted to provide us with your
e-mail address, we will send you a confirmation e-mail with
a tracking number upon receipt of your order.
Where shipping requires to be
paid by the customer we will discuss and agree this in advance
Backordered Items
If you would like
to cancel a backordered item, please send an e-mail to sales@ink-man.co.uk
or call us at 01578 730477 (in the UK) /
00-44-1578-730477 (outside the UK). Or 01578 730478 or
00-44-1578-730478 (outside the UK).
RETURN POLICY
Satisfaction
Guarantee
Within 30
days of receipt of your order, you may return any product in
new condition. Your rights to return goods are
protected under the EU Distance Selling Directive which can
be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please note that you will need to first obtain an RMA number
by calling
01578 730477 (in the UK) / 00-44-1578-730477 (outside the
UK). Or 01578 730478 or 00-44-1578-730478 (outside the
UK).
Exchanges are Fair and Simple
If you receive a defective product, we will gladly
exchange it within 30 days after your receive your order. However,
you will need to first obtain an RMA number. Your replacement
will be shipped to you once you call us and obtain an RMA number.
You will not have to wait until we receive your defective product.
We trust you to return your defective product in a timely manner!
Unshipped items
You can also cancel unshipped items by calling us
or sending an e-mail to
sales@ink-man.co.uk.
Procedures for Returning and
Exchanging Items
Please do not apply tape to any items that you are
returning, as this may result in your return not meeting our
resaleable criteria. It is pertinent that you place your RMA
number on the address label or the outside of the package, as
we will not accept any packages without one. In addition, please
include a copy of your invoice and the reason with your return,
and wrap the package securely.
Please mail all packages to the following address:-
InkMan
Brydon
West LLP
Stowmill
Stow
Galashiels
TD1 2RB
RMA
Refunds
Refunds
generally take 2-3 weeks. We will notify you via e-mail of your
refund once we have received and processed the returned item.
Please note that we can refund shipping costs only if the return
is a result of our error. Furthermore, we reserve the right
to refuse returns that are not in re-saleable condition, as
defined above. We also reserve the right to impose a 20% restocking
fee on returns that do not have an RMA number or received 21
days after an RMA number has been issued.
SECURE ON-LINE PAYMENTS
100%
Safe Shopping Guarantee
SECURE POLICY
Our
100% Safe Shopping Guarantee protects you while you shop at
BRYDON WEST LLP.co.uk
How does
BRYDON WEST LLP protect customer information?
All of the information
you enter to place an on-line order will be stored using a secure
server. We use state-of-the-art 128-bit SSL encryption. The
secure server software (SSL) encrypts all information you enter
before it is sent to us. You can always be aware of a secure
page by spotting the lock 
in the bottom status bar of your browser. Furthermore, all of
the customer data we collect is protected against unauthorized
access, both at our offices and at our hosting facility. Please
see our PRIVACY POLICY above
