Help and Policies
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All Orders placed on Ink-Man.co.uk are invoiced under the name of BRYDON WEST LLP
Customer satisfaction pledge
We operate to very high service delivery standards
Our aim is to deliver the correct goods to our customers in as quick a time as is possible.
We only supply quality - 100% warranted goods
Where there has beena failure in our stated aims we pledge to put it right in as quick a time as is humanly possible - this can either be by replacement with the same or higher value goods or by refund in full
Our hope is that you will feel that by ordering goods from us has been worthwhile and at least equal to your expectations and that in the future you will want to re-order from us.
Ex Stock Orders usually sent Same Day
Your order will usually be sent same business day if it is placed by 4 PM. We make every attempt to supply all goods from stock and achieve this stated aim in over 95% of orders
Item Is On Order or Backorder
If a product is not currently in stock in our warehouse and we have ordered the product from our supplier we expect to be able to ship your product soon. We will ship your item on the same day it is back into stock and update you on the status of your order via e-mail (If requested).
When should my order arrive?
Once your order has left our premises we expect it to arrive next delivery day. Orders placed Monday - Thursday we expect to arrive next day. For those items sent by Royal Mail we find Friday orders do not always get delivered on Saturday a.m. so we expect those to arrive Monday. Orders placed After 4pm Friday and before 4pm Monday are despatched on Monday and should be received by you on Tuesday. Please advise us within 3 days if your order has not been received. Royal Mail 1st Class Post is not a guaranteed delivery service, the largest percentage of goods sent this way (94%) do arrive "next day"
What if my order includes several items with different availabilities?
In this case we would either:-
(1) Send those items in stock same day with the outstanding item being sent on the same day it came back into stock with us.
(2) Wait until all items were in stock and send together.
At BRYDON WEST LLP, we
are very serious about protecting customer privacy. The information
that is collected about you is used to process your order and to continuously
improve your shopping experience. On occasion, we track your movement through
the store to make sure that usability issues are spotted and resolved. Please
What information do you collect about me? How will you use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This information allows us to process and fulfill your order and to notify you of your order status.
How does BRYDON WEST LLP protect customer information?
All of the customer data we collect is protected against unauthorized access, both at our offices and at our hosting facility.
Will you disclose
the personal data / information collected to outside parties?
We never give, rent, or sell your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include any personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of , our users, or others.
Personal identification information
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”. We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other sales activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
BRYDON WEST LLP may collect and use Users personal information for the following purposes: To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. To improve our Site We may use feedback you provide to improve our products and services. To send periodic email We may use the email address to respond to their enquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We do not store customer credit card details.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. If users clicks on a link to another site (domain), they will have left the site, we therefore accept no legal responsibility for any interaction with any other site.
Access to Information
At your request, BRYDON WEST LLP can confirm what information we hold about you and how it is processed. If BRYDON WEST LLP does hold personal data about you, you can request the following information:
Our identity and contact details
Contact details of the data protection officer
The purpose of the processing as well as the legal basis for processing.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority.
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by refusing your consent at the time of collection or at any other time by contacting us by email Our site may, from time to time, contain links to and from the websites of affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Right to erasure
Visitors / users of the site have the ability to have all records of their personal data held by a business erased where there is no legitimate reason for that business to maintain they records. This includes where GDPR is super-ceded by other laws governing the details obtained. If you want to request that your data is erased please write to BRYDON WEST LLP, Stowmill, Stow, Galashiels, TD1 2RB.
Contact details of the GDPR owner (BRYDON WEST LLP):
Paying by Card
We accept MasterCard, Visa, Visa Debit cards, Solo, Access, PayPal.
You can place your order securely on our web site or call us to order. Please
feel free to call us on our ORDER LINE - 01578
We would be delighted to assist you in any way that we can. We can be reached at 01578 730477 (in the UK) / 00-44-1578-730477 (outside the UK).
- we accept PayPal payments. Orders placed via the shopping cart can be paid
directly via PayPal by selecting the PayPal payment option
Paying by Purchase Order
We also accept purchase orders! All Official Orders from Local - Education - Government Authorities sent or faxed with the Official Order Number clearly shown are accepted Purchase orders may require an additional day for verification. You will be sent an invoice with net 30 day terms once your order ships. Please note that BRYDON WEST LLP reserves the right to require pre-payment on any purchase order at our discretion. Please call us to order.
When your order will be billed to you
Orders will only be charged or billed after they are ready in despatch waiting to be shipped. This includes backordered items.
Value added Tax
Brydon West LLP is not Registered for VAT
Copyright and Trademark
This site is owned and operated by BRYDON WEST LLP. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of BRYDON WEST LLP, ALL RIGHTS RESERVED. All audio and video clips are the sole property of BRYDON WEST LLP or their respective content providers. All software used on the site is the sole property of BRYDON WEST LLP or those supplying the software. You may use the content of this site only for the purpose of shopping or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without BRYDON WEST LLPs prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
BRYDON WEST LLP is a trademark, trademark or service mark. All custom graphics, icons, logos and service names are either registered trademarks, trademarks or service marks. All other trademarks or service marks are property of their respective owners. The use of any BRYDON WEST LLP trademark or service mark without BRYDON WEST LLP express written consent is strictly prohibited.
Disclaimer and Limitation
of Liability as to Products Sold
All of BRYDON WEST LLPs products are guaranteed against defects for 30 days from the date of the invoice. Except as expressly stated herein, BRYDON WEST LLP makes no representations or warranties, either express or implied, of any kind with respect to products sold on the www.ink-man.co.uk website. Except as expressly stated herein, BRYDON WEST LLP expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to BRYDON WEST LLP arising from any product sold on the www.ink-man.co.uk website shall be the price of the product ordered. In no event shall BRYDON WEST LLP, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.
Disclaimer and Limitation
of Liability as to the www.Ink-Man.co.uk Website
The BRYDON WEST LLP website and the materials therein are provided as is. BRYDON WEST LLP makes no representations or warranties, either express or implied, of any kind with respect to the www.ink-man.co.uk website, its operations, contents, information, materials. BRYDON WEST LLP expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that BRYDON WEST LLP, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the ink-man.co.uk website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, BRYDON WEST LLP shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. BRYDON WEST LLP shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled in this way, BRYDON WEST LLP shall immediately issue a credit to your credit card account in the full amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that BRYDON WEST LLP is not responsible for the operation of or content located on or through any such site.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BRYDON WEST LLP reserves the right at any time after receipt of your order to accept or decline your order for any reason. BRYDON WEST LLP reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over 1000.00 (GB Pounds) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order
You agree that any legal action brought against BRYDON WEST LLP shall be governed by the Scottish Law without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the ink-man.co.uk website shall be an appropriate Court located in Scotland.
Our preferred carrier for all
small packets is the the Royal Mail 1st Class Postal Service. For larger/heavier
boxes we use a Next Day Carrier service, for these we use a range of Courier
Companies for UK Deliveries. For International Deliveries we may use Parcelforce,
DHL, UPS or another International Carrier
Whenever possible, if you have opted to provide us with your e-mail address, we will send you a confirmation e-mail with a tracking number upon dispatch of your order.
Where shipping requires to
be paid by the customer we will discuss and agree this in advance
If you would like to cancel a backordered item, please send an e-mail to email@example.com or call us at 01578 730477 (in the UK) / 00-44-1578-730477 (outside the UK). Or 01578 730478 or 00-44-1578-730478 (outside the UK).
Within 30 days of receipt of your order, you may return any product in new condition. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Please note that you will need to first obtain an RMA number by calling 01578 730477 (in the UK) / 00-44-1578-730477 (outside the UK). Our fax number is 01578 730478 or 00-44-1578-730478 (outside the UK).
Exchanges are Fair and Simple
If you receive a defective product, we will gladly exchange it within 30 days after your receive your order. However, you will need to first obtain an RMA number. Your replacement will be shipped to you once you call us and obtain an RMA number. You will not have to wait until we receive your defective product. We trust you to return your defective product in a timely manner!
You can also cancel unshipped items by calling us or sending an e-mail to firstname.lastname@example.org
Procedures for Returning and Exchanging Items
Please do not apply tape to any items that you are returning, as this may result in your return not meeting our resaleable criteria. It is pertinent that you place your RMA number on the address label or the outside of the package, as we will not accept any packages without one. In addition, please include a copy of your invoice and the reason with your return, and wrap the package securely.
Please mail all packages to the following address:-
BRYDON WEST LLP
Refunds generally take 2-3 weeks. We will notify you via e-mail of your refund once we have received and processed the returned item. Please note that we can refund shipping costs only if the return is a result of our error. Furthermore, we reserve the right to refuse returns that are not in re-saleable condition, as defined above. We also reserve the right to impose a 20% restocking fee on returns that do not have an RMA number or received 21 days after an RMA number has been issued.
100% Safe Shopping Guarantee
Our 100% Safe Shopping Guarantee protects you while you shop at www.ink-man.co.uk
BRYDON WEST LLP protect customer information?